This week we caught up with Jenny, Clinic Manager of one of Dublins leading Skin and Aesthetic Clinics. Their core belief centres around the customer and Jenny is as passionate about people as she is about skin.
Tell us about yourself, your company, job profile, etc.
My name is Jenny Boyce, I’m the clinic manager at The Wicklow Street Clinic. I’ve worked for the company for 13 years. I started as a junior therapist and worked my way up as the years have gone on. I oversee everything in the clinic as well as doing treatments. I’ve also trained as a beauty tutor and recently became qualified in Plasma Pen treatments. My day-to-day is literally different everyday!
My day can be so varied, one minute I might be training a new staff member, and then the next minute I am carrying out an aesthetic treatment on a client with relaxing music in the background. Being the clinic’s manager means that I wear a lot of hats. Ultimately, I care deeply about our clients and want to make sure they are receiving the best possible treatments.
Who has inspired you in your life and why?
I’d have to say my parents. Within my working life my mum and dad have always taught me to work super hard and to be nice as you do it and if people aren’t nice back ‘feck them’ (more my dad’s words than my mum’s). They have both taken risks in their careers, some have paid off and some haven’t, but have always said at the end of the day as long as we have a roof over our head’s everything is okay.
I fully believe this has brushed off on me, take risks even if you’re scared. I always remember my dad speaking to me when I took the job in The Wicklow Street Clinic: “Is it the best beauty clinic you could work in Dublin?”
Then and now I fully believe it is the best skin clinic in Dublin. From then he instilled it in me, work in the best of places and work damn hard to make the job what you want it to be.
If you were stranded on a deserted island, what three things would you have and why?
My husband as he’s in the army reserve and I’m sure he could look after us, my phone so I could ring my family and friends and Eminence’s Tropical Vanilla Day Cream Spf 30 as I’m super pale and burn easily!
In a team environment, what role do you usually take on?
100% a leader but also a teacher. I love nothing more than showing a staff member a new skill and then seeing the 5-star reviews from clients coming in due to what I’ve taught them.
What three things do you need to be successful in your job?
Patience, multi-tasker and the ability to see the finer details
How do you define success and how do you measure up to your own definition?
Success is hard! Especially in the beauty industry. There is a lot of competition out there. So, we always stick to our core belief in customer service is key. Treat every client how you would want to be treated and make them feel like they are the only client you have all day (even if you are exhausted and are dreaming about your dinner!)
Which of the two animals would you say you are most like — a sheep or a wolf — and why?
Oh a wolf but a girly one! As years have gone on I’ve have definitely learnt to stand up for myself and what I believe in whereas before I would have been a sheep and just wanted to make other people happy.